• Thumbs down for bank

bankNews item: Employees of a Bank of America branch in downtown Tampa, FL, refused to cash a check for an armless man because he could not provide a thumbprint for ID. He was trying to cash a check drawn on his wife’s account at the bank, and showed the bankers two photo IDs. He was told the only way he could cash the check was if he brought his wife with him or opened a new account with the bank in his own name.

I often observe, or am caught up by, idiotic behavior and inappropriate actions of those in the business world, but in the final analysis usually am able to find some sort of sense at the end of the tunnel. This one, however, baffles me.

A rigid corporate policy is one thing, but an obviously impossible rule to follow should have at least elicited a call from someone at the bank branch to a higher-up to find out what to do in such a situation. That, of course, supposes at least one person in the branch had an operating brain cell.


About Bill Dowd

Webmaster/social media coordinator for the Southern Rensselaer County NY Rotary Club.

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