• Glad to be of service

I have been a card-carrying member of American Express for a very long time, progressing from Green Card to Gold Card but declining the offer of a Black Card created for zillionaires, not being in that elite financial niche.

Usually, good ol’ AmEx comes through very nicely in the service department. However, several years ago the company inexplicably issued me an Optima credit card I neither wanted, needed nor asked for. My Gold Card was serving me just fine, thank you.

I made several telephone calls to the appropriate 800 service number, explaining the error of their ways and asking them to get rid of the card for me. Each time I was assured that would happen. Each time it did not.

I did likewise online several times and was assured it would be rescinded. It was not.

Yesterday in the mail I received a letter that said, in full (although I’ve deleted certain numbers):

Re: Account Ending XXXX Optima Credit Card

Dear William M. Dowd,

We are writing to you to let you know that we have closed the account listed above because you have not used it in the last 24 months. Please be assured that we do appreciate your business.

If you have any questions, please call us at 1-800-XXX-XXXX.


Jud Linville
President and CEO, Consumer Services
Member Since 1989

Well, thank you for finally getting around to filling my repeated request, Mr. Linville, even if it was for the wrong reason.

And, about the mention that you’ve been a member since 1989 — So what? I’ve been one since 1985. It still didn’t get me the service I required. So there.


About Bill Dowd

Webmaster/social media coordinator for the Southern Rensselaer County NY Rotary Club.

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